Money Back Guarantee
We are so confident that you will love Designer Brands Cosmetics, that if you are not fully satisfied, we will offer you your money back!
Step 1: Fill out our money back guarantee form and click 'Submit'.
Step 2: Print two copies of the returns receipt we email to you (keep one for your records).
Step 3: Post the remaining product to us no later than 45 days from date of purchase with the original store receipt and a signed copy of the DB returns receipt to: Designer Brands Cosmetics Refunds, Total Beauty Network, 813 Springvale Rd, Mulgrave, Victoria 3170.
Love Me or Your Money Back Terms and Conditions
- The Love Me or Your Money Back Guarantee can only be applied for on our website.
- Application Form, unused cosmetic product and original receipt must be returned to Designer Brands Cosmetics to be eligible for your money back
- Application forms:
- must be fully completed and pre-lodged on our website;
- printed copy must be signed and returned with product & receipt;
- will not be processed, returned or acknowledged if incomplete or incorrect.
- will only be valid for use with cosmetic items only.
- Designer Brands product:
- must be returned with application form & purchase receipt;
- must have been tried for at least 7 days;
- must have at least 50% of the contents remaining.
- Proof of purchase (original store receipt with item circled) must be returned.
- One refund of one product only per family at any one address.
- Refund must be applied for no less than 7 days after purchase. Application for refund must be post marked no more than 45 days after purchase.
- Refund Payments will be made:
- for the amount on the original purchase receipt or RRP, whichever is less;
- by refund to a Visa, Master Card or EFT to an Australian or New Zealand Bank account only, as per the details on the application form;
- no cheques or other forms of refund will be used
- within 60 days of receipt of application form, unused product and purchase receipt
- postage costs will not be refunded.
- Designer Brands Cosmetics reserves the right to reject any application it deems inappropriate or an abuse of the offer, or the subject of fraud.
- Designer Brands Cosmetics reserves the right to change these terms and conditions without prior notice.